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Contact Us

We're Here to Assist You

At glbasket.com, we deeply value every interaction with our customers. Your questions, thoughtful feedback, and concerns are not only welcomed but actively encouraged as essential to our continuous improvement.

Our dedicated customer support team receives ongoing training to expertly handle a wide spectrum of inquiries. We follow a strict service protocol and aim to respond to all non-urgent messages within 1–2 business days.

Send Us a Message

Please use the form below to send your inquiry directly to our support team. Fields marked with * are required.

Primary Contact Information

  • Support Email:
    support@glbasket.com
    For all general customer service inquiries
  • Phone:
    +86 0376-4122756 Available during business hours
  • Headquarters Address:
    Sanhejian Township, Xuqiao South Street
Note on Third‑Party Payments: For PayPal‑specific issues, please contact PayPal's official support directly through their channels.

Our Response Time Commitments

  • General Inquiries & Pre‑Sales: Within 1–2 business days
  • Active Order & Post‑Purchase Support: Within 1–2 business days
  • Return & Refund Requests: Priority response within 1–2 business days
  • Urgent Matters: Acknowledgment within 24 hours during business hours

Business days are Monday–Friday, excluding public holidays.

To Help Us Expedite Your Request

  • Complete Order Reference Number
  • Clear & Detailed Description
  • Supporting Documentation or Photos
  • Accurate Contact Details

Self‑Service Resources

Many common questions are addressed in our policy pages:



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